About Us
Our Customers
Thanks to our many loyal customers, in 2020 Pac West Air Conditioning & Heating, Inc. celebrated its 15th anniversary! Our team has enjoyed building great relationships with people like you as we take care of all your indoor comfort needs. It has been and continues to be a pleasure!
Whether it is for your home or place of business, we are dedicated to providing the highest level of customer service, expertise and quality workmanship throughout the greater Los Angeles area. Contact Pac West Air Conditioning & Heating, Inc. today, and come home to comfort.
We are dedicated to upholding the highest level of service and installation in the heating and air conditioning industry. Our Peace-of-Mind Guarantees are extended to you as a demonstration of our commitment to 100% customer satisfaction.
Our Guarantee
· Exclusive “No Lemon” Guarantee
We recognize that not every manufactured piece of heating and air conditioning equipment is 100% perfect 100% of the time. Since our customers should expect to receive 100% of the heating and air conditioning value they’ve invested in, we offer a “No Lemon” guarantee. Simply stated, as long as you invest in, and keep your Scheduled Maintenance Agreement continuous, if the compressor in your air conditioner fails twice in the first five years, we will install a complete and new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace. If you have ever bought a “lemon” before, you’ll truly appreciate our commitment to your long-term satisfaction.
· Better Than We Found It Guarantee
One of homeowner’s greatest fears is that a contractor who works in their home will make a mess or destroy it. We want to ease your fears by providing the highest quality in service and installation. We guarantee that we will leave your home BETTER than we found it or we will pay a maid service to come to your home and clean it in its entirety. We are that confident. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed in your home).
More Guarantee
· Installation Workmanship Guarantee
Our installation technicians are the best in skill, attitude, and workmanship. They’ll care for your home and complete the job with speed and precision. They clean up when they are finished, and take personal responsibility for your complete satisfaction. They will not swear in your home or anywhere on your property. They are polite and courteous. If when they have finished in your home, they have not performed in accordance with these high standards, we’ll extend your current Scheduled Maintenance Agreement to include an additional visit at no charge. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed.)
· Priority Service Guarantee
We are a service company, not a sales company. We prioritize our service; we provide service to our MSA customers first. “Yes!” you heard that correctly. Our MSA customers always get “front of the line” privileges. It means that when you need us, you’ve got us. As a member of our MSA, we feel that you deserve to have us come to your home and make any repairs necessary before we do any other work. You mean that much to us.